customized plllank
If you do not find what you are looking for in the webshop, you can always have a cutting board custom made. This is always done in consultation. Appointments for a customized cutting board:
- After discussing your needs and possibilities, a clear price will be agreed upon.
- The making of the cutting board starts only once the invoice is paid. You will have 7 days to do this.
- Barring exceptions, this price is fixed. If an additional price must inevitably be charged, there will always be open and transparent communication as to why. In this case, further purchase is no obligation, your fully paid amount will be refunded and the order cancelled if desired.
- Wood is an organic material. It is impossible to make two identical cutting boards. Even within the same type of wood, a color difference is possible. Also in terms of pattern, no two identical cutting boards will be made. What is possible, however, is a cutting board "in the style of" a particular previously made plllank.
- Always allow a margin on the width and length of ± 1 cm and on the thickness of ± 0.5 cm.
Thank you for keeping these clear agreements in mind when ordering a custom wooden cutting board.
Returning
It can happen that you want to return an order. Perhaps because you do not like the cutting board or maybe there is another reason why you do not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving a reason. After notification, your order must be returned within 14 days.
Should the board be damaged, this decrease in value may be charged to you or I may refuse the refund. Every plllank cutting board is unique and irreplaceable. So please treat the cutting board with care and make sure it is packaged very well when returning it. Proper shipping is your responsibility.
Used cutting boards cannot be accepted in return due to hygiene measures.
Notice! Customized products made to your specifications cannot be returned.
Return of products
Once the above described requirements are met, you can report your return online within 14 days of receipt at the email address [email protected]. After confirming your return, you can return the product to the following address.
plllank
Streepbosstraat 12
9031 Drongen
BELGIUM
You are responsible for the cost of the returned cutting board and following up to make sure it is shipped and received properly.
Refund
When your returned cutting board is received, it will be checked. If it meets the requirements listed above, I will refund your purchase price minus shipping costs within 14 days.
If you have not received the money in your specified checking account after 14 days, please contact me.
Do you have questions or need help?
Please feel free to contact me. This can be done through the contact form or at [email protected].